Privacy Policy

Effective Date: 01.06.2025

At Dahlia Candles, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or interact with us.

1. Who We Are

Dahlia Candles is a UK-based company offering hand-crafted candles and natural wax products. Our registered office is at BS20 0JY.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: Info@dahliacandles.co.uk
Phone: [Insert Phone Number]

2. What Data We Collect

We may collect and process the following personal data:

Identity Data: Name, username or similar identifier.
Contact Data: Email address, phone number, billing/shipping address.
Transaction Data: Details about payments and purchases.
Technical Data: IP address, browser type and version, time zone setting, browser plug-in types, and operating system.
Usage Data: Information about how you use our website.
Marketing and Communications Data: Your preferences in receiving marketing from us.

3. How We Collect Your Data

We collect data through:

Direct interactions: when you place an order, sign up to our newsletter, or contact us.
Automated technologies: through cookies and similar technologies as you browse our website.
Third parties: such as payment providers and analytics providers (e.g., Google Analytics).

4. How We Use Your Data

We use your data to:

Fulfil your orders and deliver products.
Provide customer service and support.
Improve our website and services.
Send marketing emails (Opt out available).
Comply with legal or regulatory obligations.

5. Legal Basis for Processing

Under the UK GDPR, we rely on the following legal bases:

Contract: Where processing is necessary for a contract with you.
Consent: When you have given clear consent.
Legal obligation: When we need to comply with the law.
Legitimate interests: Where processing is necessary for our legitimate interests (e.g., fraud prevention, marketing).

6. Sharing Your Data

We may share your personal data with:

Payment service providers (e.g., Stripe, PayPal).
Delivery partners (e.g., Royal Mail).
IT and system administration service providers.
Professional advisers (e.g., accountants or legal advisers).
Government bodies when legally required.

We never sell your data to third parties.

7. International Transfers

We aim to store and process your data within the UK or EEA. If we transfer your data outside of these regions, we ensure appropriate safeguards are in place.

8. Data Security

We have implemented appropriate security measures to prevent your data from being accidentally lost, used, or accessed in an unauthorised way.

9. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

10. Your Rights

Under the UK GDPR, you have the right to:

Access your personal data.
Request correction or deletion.
Object to or restrict processing.
Withdraw consent at any time.
Lodge a complaint with the ICO (www.ico.org.uk).

11. Cookies

We use cookies to improve your experience on our site. You can control cookie settings through your browser. For more details, please see our [Cookie Policy].

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

Last Updated: 01.06.2025